Customer Surveys Differentiation SMS Training 
Martech
MARCH 16, 2022
If you’ve ever reminisced about a trip to Disneyland, many elements might make you nostalgic: the rides, the food, the well-trained cast members, and the feelings elicited by having fun with family and friends. Take a multichannel approach (inspirational SMS messages) to expose employees to desired mindsets and behaviors.
Martech
JANUARY 9, 2023
MAPs were replaced by 23% of the respondents to our MarTech Replacement Survey in 2022, similarly to the 23% that reported replacing MAPs in 2021. Dig deeper: MarTech Replacement Survey. How vendors differentiate on capabilities. The top 5 solutions replaced. Account-based marketing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Salesforce Marketing Cloud
APRIL 25, 2024
It takes well-trained agents with the right customer service skills. Good customer service is so important that brands can use it as a way to differentiate themselves from the competition. That’s a pain point, because you need well-trained agents to deliver outstanding service. Every advantage helps. Employee retention.
Martech Advisor
MARCH 31, 2020
Textio and Bellwethr Survey the Impact of COVID-19 on Leaders. Kieran Snyder, Textio's CEO, put together a survey of business executives and C-suite leaders on how they are leading during the coronavirus outbreak. Bellwethr surveyed 400 U.S. Cision's Helping Train Marketers.
Huptech Web
FEBRUARY 8, 2024
A high customer retention rate can be a significant differentiator. So that’s why train your customer service team to be knowledgeable, empathetic, and proactive in addressing customer needs and concerns. Treat them to exclusive SMS offers and early access to sales, making them feel like VIP members of your community.
Sprout Social
JUNE 26, 2023
Benchmark against competitors: Compare your CX metrics to industry standards to identify if you’re falling short and recognize opportunities to differentiate yourself. You can collect customer feedback through the following: Run user feedback surveys to gather contextual insights from existing customers. Go into the tiniest details.
Martech Advisor
JANUARY 9, 2020
A 2013 Walker study predicted that by the year 2020, customer experience will outdo price and product as the key brand differentiator. Another 2015 study by Synchrony Financial, which surveyed over 1000 shoppers, revealed that more than half of shoppers say they would pay a higher price for the customer experiences they value most.
Expert insights. Personalized for you.
98 
Let's personalize your content