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CRM Software Selection Guide?

TrustRadius Marketing

The hardest part of choosing a CRM is knowing what to look for and consider. It’s surprisingly easy to go through the whole selection process and buy the wrong software (many reviewers have said as much). Below, we explore all the main factors to consider in the decision-making process. What is a CRM?

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What Is an Omnichannel Contact Center? Everything You Need to Know

Salesforce Marketing Cloud

Your agents have immediate access to the same centralized view of the customer they’re going to help — no matter how they contact you — in your customer relationship management system (CRM). The best omnichannel contact center software platforms connect all your data – whether it’s in your CRM apps or external data lakes.

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Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated? Thanks to technology and artificial intelligence (AI) , you can now more quickly and efficiently capture this knowledge and share it across your team.

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Contact Center Automation: Your Guide to Efficiency and Customer Happiness

Salesforce Marketing Cloud

When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues. Contact center automation streamlines operations and takes on repetitive tasks previously done manually by people. Get the insights now What is contact center automation?

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HubSpot Product Update Roundup - April 2023

SmartBug Media

April 2023 Create Multiple Knowledge Bases *available to Service Hub Enterprise users only. Learn More > HubSpot Update Details Service Hub Enterprise now allows businesses to create multiple Knowledge Bases, making their articles more specific to their customers' needs.

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MarTechBot: Insights from real-world usage (so far)

Martech

Take our brief 2023 MarTech Replacement Survey By leveraging the creative potential of MarTechBot, marketers tapped into its vast knowledge base to generate fresh ideas and discover novel approaches to tackle marketing challenges. Business email address Subscribe Processing. Are you getting the most from your stack? Get MarTech!

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The Definitive List of Black Friday, Cyber Monday & Holiday Season SaaS Deals

SendX

Lifetime Validity 7) Explara Membership Management Cloud - Explara is an advanced membership management platform to Manage Members, Membership Subscription, Renewal, Event Registration, Event Payment Processing, Survey Software, and Marketing Tools to grow membership and events. Setting up the interviewing process 2.