How Harnessing the Macro Customer Experience Can Drive Growth
ANNUITAS
AUGUST 19, 2020
What’s overlooked when a company focuses too much on the micro experience is the orchestration of all the touchpoints that come before and after any interaction. These touchpoints add up and create a relationship with the company, which then turns into a sale. We recommend a multi-interaction tracking paradigm. Macro Experience.
Let's personalize your content