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Forrester B2B Summit EMEA 2023: Focusing on Customer-First

Modern B2B

These include post-sale experiences such as community and customer support – how can you change customer interactions post-sale to engage customers for the long term, beyond the contract duration. For example, what’s the return on (our) investment, what’s the cost per acquisition (to us) etc.

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Measuring Customer Experience for B2B Marketers

Oktopost

B2B organizations often are remiss in remembering B2B buyers are just B2C consumers wearing a different hat. For B2B, this means buyers expect a personalized, well-developed, enticing customer experience (CX) from first learning of your brand until closing a sale. The same rings true in B2B marketing.

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Why Marketing ROI Is So Important, and How You Can Measure It

Adobe Experience Cloud Blog

In fact, according to Forrester Analyst Tina Moffett, B2B companies are seeing an average rise of 15–18% in revenue as a result of optimizing their marketing programs based on this more sophisticated approach to analysis. Cost per action. Metrics for success. Average order value. Channel performance. Channel reach.

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Why Intent Data is a Must-Have to Boost Your Revenue in 2022?

Albacross

With the ease of COVID-19, people are starting to work back in the office and more off-line sales activities are coming back – events, fairs, and face-to-face sales meetings. 68% of B2B buyers prefer to research online independently. And 62% of B2B buyers can make their purchase selection solely based on digital content.

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Why ABM Is Your Small Team's Secret Weapon

Hubspot

In essence, account-based marketing is just a smarter way to do B2B marketing. However, aggregating activity from all the people who are interacting with a company at the account level is critical so that marketing and sales teams can respond rapidly when engagement is spiking. This will look like CTR, CPM, CPA, CTOR, etc.

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7 Lead Generation Strategies Supercharged With a Data-Driven Approach

DealSignal

Marketers know this but often feel at a loss about what to do because they don’t want to miss out on relevant data points, like company size, job title, and other important attributes for sales to know. According to Forrester, companies that excel at lead nurturing generate 50% more sales-ready leads at 33% lower cost.

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Measure This, Not That: Your Guide to the Demand Gen Metrics That Matter

Metadata

It’s time to say goodbye to the demand generation metrics you love B2B marketers are creatures of habit, and that includes leaning on the same metrics we’ve used for years to measure the impact of our demand generation strategies. Unfortunately, the metrics you’ve relied on in the past probably aren’t enough to show that anymore.