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2024 Predictions: Better customer experience is on the way

Martech

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

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The CMO’s guide to aligning martech and business strategy

Martech

If you subscribe to Gartner’s opinions, you’re probably spending most of your time building an AI-enabled marketing team for 2024. It ensures that the martech you already invested in — and may buy in the future — supports and actively enhances the company’s goals and customer experience (CX). DXP utilization.

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Open-source customer data platforms: Can you unleash your data for less?

Martech

Take Martech’s 2024 Salary and Career Survey From AI to layoffs, it’s been quite a year. As this happens, expect the lines to blur between CDPs and other tools and platforms. Pimcore, for example, offers an open-source CDP, but it also bills itself as a broader digital experience platform (DXP).

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Getting help with customer experience transformation: Best of the MarTechBot

Martech

I am trained with MarTech content. They help businesses navigate the complexities of CX transformation and drive meaningful and sustainable improvements in customer experiences. Dig deeper: What is digital transformation? Take Martech’s 2024 Salary and Career Survey From AI to layoffs, it’s been quite a year.

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Martech in the metaverse: 5 takeaways from a lively roundtable discussion

chiefmartech

Note that gaming is currently a $180 billion global market , and in-game advertising is expected to be a $56 billion global market by 2024. More immersive and interactive conference-like experiences in the metaverse still feel a bit clunky today, but they have a lot of room for innovation. hours a day on Fortnite and Roblox.