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Managing a Remote Customer Service Team with Ticket Management

GreenRope

By setting up automatic responses and alerting the right people on your team, you can streamline these efforts and give your customers the high level of service they deserve. When integrated with a CRM, your team has a centralized location, so they can better manage, organize, and streamline your customer service efforts.

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Book Review: Social Media Marketing

Webbiquity

Strategy: it isn’t just the tools you’ll be using, but also establishing goals for what you’d like to achieve in social media, and allocating time and resources to do the job. Wikis (Wikipedia, hundreds of specific topic-focused wikis). Instead, they want to connect.

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6 Ways Marketing Content Can Support a Customer Service Team

Hubspot

Here are six ways Marketing can help customer success managers (CSMs) and service reps transform the client experience, and the benefit Marketing can receive in return. 6 Ways Marketing Content Can Support a Customer Service Team. Distilling Marketing Content Into Monthly Digests. Creating a Content Library on the Intranet.

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Alterian Pushes Into Social Media Management with Techrigy Acquisition

Customer Experience Matrix

2007), email (Dynamics Direct, 2006), marketing resource management (Nvigorate, 2006), and hosted analytics services (MarkIT, 2005). It’s by no means certain that Techrigy can actually scale up to manage this many individual relationships. Users can also add their own feeds to search. microblogs (Twitter, Friendfeed , etc.),

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The complete knowledge sharing guide. | lucasmcdonnell.com

Buzz Marketing for Technology

1542 spam: time for a challenge question. You can fill in that blank with some of the following reasons: *Â? I don’t really see how knowledge sharing can apply to me or my business. * Who can use this guide? April 2007. March 2007. February 2007. January 2007. December 2006. November 2006. Popular Posts.

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How To Create A Know-It-All Company - CIO.com - Business Technology Leadership

Buzz Marketing for Technology

Process Improvement. More / Register » Learn more about the CIO Executive Council » RESOURCE CENTER. All employees are expected to read it carefully and respond immediately if they can share a contact or industry background. This can be tricky, since star recruiters are accustomed to working by themselves.

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11 corporate communications tools to boost team performance

Sprout Social

These tools can be put into two buckets based on their respective audiences — internal and external. Company Intranet or wiki tools. With the right business communications tools, you can consolidate all of the above in one place. Internal vs. external corporate communications tools. Team chat tools. Video conferencing tools.