Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
SEPTEMBER 14, 2010
The debate on Social CRM (sCRM) could easily become a distraction. We need to relate that contact to the networks where they participate, which requires we build programs tailored to each of those channels. To paraphrase Tina Turner , we don’t need another acronym. Adding a Twitter field to your contact records is only a start.
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