How Iron Mountain implements conversational AI to drive engagement and revenue
Martech
MAY 1, 2024
It uses this comprehension to respond intelligently to the prospect and to pass the prospect onto the right human agent further down the funnel. “We We added several skill sets in 2022 and 2023 to expand our usages of the platform,” Hansen said. Under the new name, Conversica, the company expanded to other industries in 2015.)
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