Five Ways Marketing Agencies Can Benefit from Live Chat
ActiveDEMAND
APRIL 11, 2017
A research study conducted by Forrester found investment in reactive chat yields a 15-percent Return on Investment (ROI) while an additional investment in proactive chat capabilities will yield an incremental ROI of 105-percent. Live chat is a great tool allowing customers to make contact in real-time. Real-Time Answers.
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