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Forrester: The Accelerating Death of the B2B Sales Rep

The ROI Guy

Now, two years on, the forecast from Forrester is even gloomier, with faster than anticipated disintermediation. All of these tools are designed to help advise buyers about their challenges, how they compare to other customers, what solutions would help them most, and how they can derive the most value from proposed solutions.

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How customer experience supports brand loyalty through relationships

Biznology

That’s especially true of most high line luxury goods where informed brand differentiation can make the difference between success and failure. Another viewpoint stems from that of disintermediation where facilitators (in this case retailers) are being replaced by a direct connection of manufacturer to consumer.

Loyalty 80
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Gartner: Are Your Ready for More Buyers and the IT to Business Shift?

The ROI Guy

For example, helping gain awards or accolades from executives and peers, going home early to be with family and kids, getting a promotion, and reducing risk of job disintermediation or disruptive job loss. #3: Prepare the materials with only the champion in mind and you might not resonate with the rest of the decision makers.

Gartner 65