6 Customer Service Trends You Can’t Ignore in 2020
FEBRUARY 12, 2020
6 Customer Service Trends You Can't Ignore in 2020. For example, Sephora, a well-known personal care and beauty brand, has a Facebook chatbot that helps make appointments in local stores, provides feedback, and connects with a human customer service representative. How to Use Personalization to Increase the Impact of Email Marketing.