Remove crm-for-financial-services
article thumbnail

Building a ROMI Calculator

Online Marketing Institute

Think repeat purchases, service, parts, etc over the average lifespan of B2B customers. This is a basic Financial Accounting technique to ensure that you “discount” future cash flows based on the cost of money and your company’s discount rate (for those not financially inclined, think interest rate). Add rows, subtract rows.

ROMI 40
article thumbnail

Social Pros 27 – Jeremiah Owyang and Rebecca Lieb

Convince & Convert

The RSS feed is: [link]. Also our good friends at Infusionsoft , email and CRM folks that we use for all of our email stuff at Convince & Convert and at Social Pros. I think we are confusing marketing and customer service. This episode features Jeremiah Owyang and Rebecca Lieb from the Altimeter Group. Listen Now.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

those in business/industrial firms, government agencies, non-profits, educational institutions, financial services, and healthcare) are well aware of the data they are providing to vendors, just through normal product usage. They also expect service and even vendor engagement options far beyond phone calls and email.

article thumbnail

Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Any factors you look for or service you use that I didn’t mention? But I get a lot of questions about why I like particular tools better than others and how I decide to use which, so here’s a summary of my thought process that I hope will help you make a similar decision for your client or your organization. What about you?

article thumbnail

Social Pros 13 – Ryon Harms, Farmers Insurance

Convince & Convert

Read on for insights from Ryon, and our Social Media Stat of the Week (this week: 44% of Americans see tweets mentioned nearly every day, but only 10% of Americans actually use Twitter). The RSS feed is: [link]. This episode features Ryon Harms , the head of social media for Farmers Insurance. Listen Now. Find us on iTunes: [link].

Twitter 115
article thumbnail

Best of 2009: Social Media Marketing, Part 1

Webbiquity

Traditional ROI measures fail to take into account the search value of social media engagement, as well as the value of the customer service and product enhancements that social listening and interaction can provide. 8 Excellent Tools to Extract Insights from Twitter Streams by Social Media Today.

article thumbnail

Social Pros 26 – Richard Owen, Satmetrix

Convince & Convert

The RSS feed is: [link]. Enterprise a CRM and email for businesses of all shapes and sizes, including our own. This is Episode 26 of the Social Pros Podcast : Real People Doing Real Work in Social Media. This episode features Richard Owen of Satmetrix. Click the play button to listen here: Download the audio file: [link].