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Customer Service – Your most powerful retention tool or your competitors most powerful acquisition tool?

Biznology

(Photo credit: Wikipedia). Isn’t this common practice in other businesses to lock customers up before their official renewal dates, before they are at risk of going to a competitor? Is customer service your most powerful retention tool or your competitors’ most powerful acquisition tool? What a drag. Seriously?

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Social Media Events Calendar and Advice Guide

Convince & Convert

Here’s the public events where I’ll be, and hopefully I’ll see you at one or more of these. The reality is that there isn’t a damn thing you’ll learn at a social media event that you couldn’t learn from a blog or a book if you wanted to work that hard. please put them in the comments.

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Get Over Social Media Writer’s Block

Biznology

Image via Wikipedia. We’ve all had it. Writer’s block. You need to write something and there’s nothing there. Nothing seems like the right approach. Why does it happen? Once you recognize some of these reasons within yourself, you can break out of writer’s block and let the world know what you have to say.

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Social Media Lawsuits Protect Yourself From Them | Guest Posts.

Convince & Convert

She spends her days thinking about social media, public relations and digital strategies for her agency’s consumer focused clients. Having clear language on blogs and websites puts the public on notice about your position vis a vis copyright. All that stuff? We all know how much “lifting&# goes on in the Internet.

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The 5 Best Social Media Sites for Small Businesses

WebMarketCentral

Wikipedia – It is a boon to your small business to be mentioned on Wikipedia. One caveat: Wikipedia editors can be ruthless about removing external links from the site, so it isn't an easy feat to make your small business "stick." Wetpaint – Wikipedia isn't the only wiki on the map.

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One person can change the world. Thank you, Internet

Biznology

While there may well be 3,015,231,472 Internet users worldwide and over 150,000,000 blogs, almost 300,000,000 active Twitter users, and 1,230,000,000 active Facebook users, most of them are lurkers. And another word for lurker is “reader,” is “follower,” is “fan.” And that’s good for you.