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The Only Guide You’ll Ever Need for Mapping Your Customer Journey

Televerde

However, with the modern buying cycle dominated by the digital landscape, the customer journey is much more complex. You can collect your research by: Surveys. Focus groups. Based on the research you receive, you can develop robust buyer personas based on your ideal customer’s psychographics and demographics.

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Habits of Customer-Centric Marketers: Q&A with Donna Danis

Cintell

In fact, the #1 priority of B2B marketers in 2016 will be “understanding buyers,” according to a recent survey from the IT Sales and Marketing Association. Asking buyer journey research participants to provide a visual of how they feel about their role as a buyer can provide some unique – and often humorous – psychographic insights.