Marketing Automation User Satisfaction: Clearly, There's Room for Improvement (and maybe a little vodka)
Customer Experience Matrix
OCTOBER 22, 2013
This is similar to the BtoB study I cited last week , which found that just 26% of marketing automation users had fully adopted their system. So what we have here is a mixed message: marketing automation does correlate with success and its users might even be relatively satisfied, but it''s still a lot of work for limited results.
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