Mobile customer lifecycle management in 2019: How to reach the hyperconnected
ClickZ
JUNE 26, 2019
Use RFM analysis to identify crucial segments. We recommend that our clients use a tool that can look at the recency, frequency, and monetary value of user actions within their apps. This kind of analysis, called RFM, can examine an entire customer base to identify new customers, champions, and even those who are at risk of churn.
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