How Do I Create Content for the Customer Journey?
ClearVoice
MARCH 9, 2020
Tracing these pathways and understanding how they connect and intersect forms the basis for a documented customer journey. When we envision the customer journey, we refer to a classic conical “funnel.” Sometimes this is referred to as TOFU — no, not a vegetarian cuisine staple, but rather the “Top of Funnel.”
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