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Sterling Commerce Focuses Retailers on Total Customer Experience

Customer Experience Matrix

This lets them increase sales without investing in added inventory or services. They only want to deal with one entity—the retailer of choice.the customers expects [sic] the retailer to make the whole experience seamless.” Consumers don’t really care how many partners or systems the retailer is using.

SIC 120
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Best Twitter Tips, Tools and Tactics of 2009, Part 1

Webbiquity

Favorite snip: “ Frank Eliason, director of digital care at Comcast…drew hearty laughter when he described the cable giant as being known for its customer service. ‘I can’t wait until people stop laughing at that joke,’ added Eliason.&#. Twitter in B2B – a Velocity Slideshare by The B2B Marketing Blog.

Twitter 100
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The Gig Economy Is Undeniably Growing… But Where’s It All Headed?

ClearVoice

.” Schreiber feels the Dynamex decision is a step in the right direction, calling it “a simple way of determining whether someone should be an employee,” but thinks it could go further, adding “I would hope it gets expanded beyond its current limitations.” or expendable commodities? .”

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Best of 2009 (So Far): Twitter Tips and Tactics, Part 2

WebMarketCentral

Favorite snip: " Frank Eliason, director of digital care at Comcast.drew hearty laughter when he described the cable giant as being known for its customer service. 'I I can't wait until people stop laughing at that joke,' added Eliason." Among the tips: be human, authentic, even a bit immature.

Twitter 20
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A B2B marketing guide (and how to be successful)

Choozle

Marketers can use an email list to create segments, then reach those segments with digital advertising ads. AcquireWeb provides data for a wide range of markets, including B2C, B2B, automotive, retail, finance & banking, government, armed services, political, travel & hospitality, non-profit, wireless/cable/satellite, and technology.