The Customer

AUGUST 3, 2021

In the latest edition of TheCustomer QT: Privacy pays off, editable stacks are here, the limitations of big data, and you might be more greedy than you think. DATA & PRIVACY. Rethinking Privacy. User Experience, Regulations and Consent Fatigue. TECHNOLOGY. The Pendulum Swings to Composable Stacks.

Industry CMS 92

Industry CMS Privacy Ad Exchange Vendors 92

Martech

OCTOBER 25, 2022

Today’s digital experience platforms are geared up to serve every kind of business, traditional or disruptive, from D2C and e-commerce to banks, engineering and construction and publishing. “Definitely the multi-site infrastructure,” said Camirand. The key channels.

CMS Development 76

CMS Development Industry CMS Marketing & Strategy Multi-Channel 76

Martech Advisor

OCTOBER 15, 2019

Using technology and software, the goal of CDM is to effectively deliver unique, personalized, real-time and channel-agnostic customer experiences. This gives brands a multitude of opportunities to collect more customer data and use it to enhance customer experiences. 4 Key elements of a customer data management strategy.

Enterprise Management 84

Enterprise Management Work Management Marketing Management Ideal Customer Profiles 84

Convert

MARCH 21, 2023

Session Recordings and Privacy A session recording or session replay lets you watch a video of your web visitor navigating your website and interacting with elements on your pages. This level of data collection raises questions about privacy. Ensure you’re offered privacy by default. Only capture what you need and will use.

Comparison 52

Comparison Budget Programs Tools Marketing Analytics Tools 52

TrustRadius Marketing

NOVEMBER 2, 2022

With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel. Key Features.

Enterprise Management 52

Enterprise Management Digital Asset Management Work Management Marketing Management 52

TrustRadius Marketing

NOVEMBER 2, 2022

The KnowBe4 platform is presented as user-friendly and intuitive, and offers multi-language support for the Admin Console and end-user localization options to deliver a more immersive learning experience to users from start to finish. Interaction Channels. Multi-level portal administration. Key Features.

Enterprise Management 98

Enterprise Management Digital Asset Management Work Management Marketing Management 98

TrustRadius Marketing

NOVEMBER 2, 2022

The KnowBe4 platform is presented as user-friendly and intuitive, and offers multi-language support for the Admin Console and end-user localization options to deliver a more immersive learning experience to users from start to finish. Interaction Channels. Key Features. Omnichannel. Automatic Call Distribution (ACD).

Enterprise Management 92

Enterprise Management Digital Asset Management Work Management Marketing Management 92