article thumbnail

Acquia sees web accessibility as a good thing and a brand differentiator

Martech

As the conference opened, the company announced it had purchased Monsido , a tech platform that automates finding and fixing website features that aren’t in compliance with international Web Content Accessibility Guidelines (WCAG). So where the money comes in is first of all, I can differentiate myself. Get MarTech!

article thumbnail

The 2nd Age of Martech has arrived, and it’s all about convergence in ecosystems

chiefmartech

You could easily build custom business logic and bespoke customer experiences on top of commercially-available platforms, enabling digital differentiation — but without requiring you to reinvent the wheel, the cart, or the harness for the horses. your DXP) vs. having humans do manual service labor (e.g.,

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2024 Predictions: Better customer experience is on the way

Martech

Marketers will improve customer experience in 2024 so brands can remain competitive and demonstrate to customers that they matter. In 2024, keys to customer success will include better personalization delivered at scale by ramped-up automation and generative AI. Every year the bar gets raised.

article thumbnail

What is a digital experience platform or DXP and is it the future of content management?

Martech

A digital experience platform, also called a DXP, is software that enables the creation, management, delivery and optimization of digital experiences in a variety of channels and contexts. Is your marketing team ready for the future of content and experience management? What DXPs do.

article thumbnail

What is Customer Data Management (CDM)? Definition, Best Practices and Technology

Martech Advisor

CDM is a key link in the larger conversation around better leveraging organizational data – including of course customer data - to drive profitability and differentiated customer experiences. to DXPs to improve customer experience. CRM systems store data only if the user has communicated with the brand.

article thumbnail

40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

Contentsquare (Clicktale) Clicktale is now part of Contentsquare, the Digital Experience Platform (DXP) for customer experience analytics on websites, web apps, and mobile apps. It’s an extensive tool with various features and integrations for effective customer experience analytics and insights.

article thumbnail

2022 BEST SOFTWARE LIST

TrustRadius Marketing

The Webexpeneses software suite provides additional solutions for automated invoice processing, corporate travel management, payments + reimbursements and, audit. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. .