Top 5 Retail Customer Experience (CX) Strategies for 2020!
Martech Advisor
JANUARY 9, 2020
A 2013 Walker study predicted that by the year 2020, customer experience will outdo price and product as the key brand differentiator. Builds customer retention and loyalty. There’s evidence enough that customer experience is the single most important gamechanger for business success. 3 Key advantages of retail CX strategy.
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