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5 Ways B2B Marketers Can Use CRM for SaaS Customer Retention

Spiralytics

However, a ChartMogul study shows that SaaS businesses retaining over 85% grow 1.5x This is where you’d want to extend CRM use rather than keep it to store customer data. Surely, you’d use CRM basics to manage leads and track sales. But there’s much more you can do with CRM to drive customer retention. to 3x faster.

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How to Maximize Customer Lifetime Value in Digital Marketing

seo.co

And while there’s certainly a case to be made for spending, that’s really the wrong way to look at CLV. All of those numbers support the idea of pursuing existing customers, and they may very well serve as the justification for launching powerful incentive-based marketing campaigns. Offer 24/7/365 Support.

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Top Enterprise Sales Tools to Adopt in 2022

Vidyard

The Benefits of Customer Support Videos 1.1 Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Resolve Support Tickets with Video 3.1 Asynchronous Video Support 3.2 Live Video Support 3.3

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The Ultimate Guide to Video Marketing

Hubspot

But video hasn’t only transformed how businesses market and consumers shop; it’s also revolutionized how salespeople connect with and convert prospects and how service teams support and delight customers. Case Study and Customer Testimonial Videos. Sell more event tickets? These folks are your best advocates. On Facebook?

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Customer Service and Success: What they are and why marketers should care

Martech

Customers who feel supported — and seen — are more likely to stick around. ” We’ll look more closely at the terms “service,” “support” and “success” below. Another study by Statista revealed that between 2016 and 2020, 40% of U.S. In other words, it’s essential to success.

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A Quick Guide to Crushing Quotas with Video for Sales

Vidyard

The Benefits of Customer Support Videos 1.1 Build a Video Knowledge Base 2.1 Common Use Cases for Video in Your Knowledge Base 2.2 How a Video Knowledge Base Boosts Your Video SEO 3. Resolve Support Tickets with Video 3.1 Asynchronous Video Support 3.2 Live Video Support 3.3

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2022 BEST SOFTWARE LIST

TrustRadius Marketing

Recognizing the best software products based on their customer satisfaction, performance via reviews, and market size fit. The first-ever, TrustRadius Best Software List celebrates products that support the evolution of self-serve buyers by sourcing and using customer reviews. . Lucidchart is based in Utah, and was founding in 2010.