What Are The Different Types of Contact Center? (And Which One Is Right For You?)
TrustRadius Marketing
MARCH 23, 2020
If this is your first foray into the world of call centers and contact center technology, a critical first step is understanding which software products are available. Worse still is realizing your new on-premise software will need to be replaced with a cloud-based solution within the next year. Call Centers Vs. Contact Centers.
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