[UPDATE] 7 Customer Loyalty Programs That Actually Add Value
Hubspot
JUNE 26, 2019
According to the 2015 Colloquy Customer Loyalty Census , American households hold memberships in an average of 29 loyalty programs, but are active (meaning earn or redeem at least one per year) in only 12 of them. In this way, customer service impacts both customer acquisition and customer retention. Net Promoter Score.
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