Buzz Marketing for Technology

MARCH 23, 2010

2) Good customer experiences drive Word of Mouth (WOM) – we all know in social media that both good and bad customer experience stories spread like wildfires. Also if you are interested in checking out my new book Social Media and the Contact Center you can sign up for a free copy here. Share this on Facebook.

Social Media 100

Social Media Paid Search Agency WOM Media 100

Buzz Marketing for Technology

MAY 19, 2010

Not only that but a recent Forrester study showed that customers actually prefer a better customer experience compared to everyday low prices, and moreover great customer experiences drive positive word of mouth (WOM). So why wouldn’t you center you social media efforts in this area? Share this on Facebook. Tweet This!

Paid Search Agency 100

Paid Search Agency ROI Peer-to-peer WOM 100

Buzz Marketing for Technology

DECEMBER 1, 2010

Moreover, great customer experiences drive positive word of mouth (WOM) which capitalizes on the viral nature of Social Media. Keeping them happy and engaged with you is easy to do with social media and it turns out that it is the best place to find an ROI as well. Share this on Facebook. Email this to a friend?

Social Media 100

Social Media ROI Social Marketing B2B Marketing 100