Customer Satisfaction Customer Surveys Disintermediation Training 
The ROI Guy
MAY 18, 2017
The top four reasons Gartner found for “No Decision” were: Lack of satisfaction with potential solutions or providers (35%), Project or solution costs exceeding the budget (34%), Business and/or technical risks deemed too high (31%), and Concerns over ROI (30%).
Engagio
JANUARY 9, 2017
That’s quite a jump considering their 2015 survey revealed only 20% had programs in place. You can’t have shitty products, you can’t do false advertising, you can’t have salespeople closing bad deals, and you can’t ignore your customer once the ink is dry on the initial contract. Trish Bertuzzi.
Buzz Marketing for Technology
JUNE 27, 2008
Many training departments saw it as the content side of training, and wondered why it didnt report to them. And the creative people who often had the Knowledge Director thrust upon them conceived of KM as a means for increasing organizational innovation, customer satisfaction and employee retention.
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