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A CX reality check: When good intentions meet clunky execution

Martech

Recently, I had a personal martech experience that prompted me to think about what might be occurring behind the scenes. One of those options would require me to wait in line, which rarely leads to a positive customer experience — let alone waiting for me to wonder why my monthly bill increased by $30 or so.

Intent 89
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ISTM #32: Why COVID-19 is Like Malware

Biznology

But I soon learned that biological infections, such as COVID-19 and digital infections such as phishing and ransomware have a great deal in common. On a video chat one day, my client walked me through how natural curiosity by well-intentioned employees often led to entire computer networks being infected.

Phishing 104
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The Founder's Blog - Being the Change

GreenRope

He uploaded a list of several thousand email addresses and sent out a phishing email from our servers. If anyone ever feels like they haven't had a positive experience with me, in both my personal or professional life, I internalize that and it makes me wonder what I could have done to prevent that failure.

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The Founder's Blog - Being the Change

GreenRope

He uploaded a list of several thousand email addresses and sent out a phishing email from our servers. If anyone ever feels like they haven't had a positive experience with me, in both my personal or professional life, I internalize that and it makes me wonder what I could have done to prevent that failure.

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The Founder's Blog - Being the Change

GreenRope

He uploaded a list of several thousand email addresses and sent out a phishing email from our servers. If anyone ever feels like they haven't had a positive experience with me, in both my personal or professional life, I internalize that and it makes me wonder what I could have done to prevent that failure.

article thumbnail

The Founder's Blog - Being the Change

GreenRope

He uploaded a list of several thousand email addresses and sent out a phishing email from our servers. If anyone ever feels like they haven't had a positive experience with me, in both my personal or professional life, I internalize that and it makes me wonder what I could have done to prevent that failure.

article thumbnail

The Founder's Blog - Being the Change

GreenRope

He uploaded a list of several thousand email addresses and sent out a phishing email from our servers. If anyone ever feels like they haven't had a positive experience with me, in both my personal or professional life, I internalize that and it makes me wonder what I could have done to prevent that failure.