A CX reality check: When good intentions meet clunky execution
Martech
MARCH 5, 2024
My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends. Was this an elaborate phishing scam? I came home to find a flier hanging from my doorknob from Xfinity, my internet provider.
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