Achieving customer experience excellence at seven critical life cycle points
ERDM
JANUARY 22, 2019
By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. In short, now is the time to shift to person-to-person (P2P) marketing. .* The highest-ranking answer? ‘No
53 
Let's personalize your content