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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S. gamers ages 10 to 65, play games on social networks or casual game websites. Rewards for Using Self-Service Channels.

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Please Aggravate Me: Is Gamifying Customer Service a Reality

Convince & Convert

According to a report focusing on online casual and social games from market research firm Newzoo , 126 million Americans, or 87% of the 145 million U.S. gamers ages 10 to 65, play games on social networks or casual game websites. Rewards for Using Self-Service Channels.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

In Search of Mass Influencers In a fascinating new Forrester Research study about online peer influence, Augie Ray and Josh Bernoff determine that consumers generated more than 500 billion online impressions about products and services in 2009. population. That’s a good starter list for Mass Influencers. link] Joseph Ruiz Great stuff.

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Social Media is the Servant of Strategy, Not the Master

Convince & Convert

It’s just the noise that drives me nuts and it is the counter-productive noise that scares companies. webby2001: NEW on BrandSavant: Is Social Media Monitoring Worth The Trouble? There is nothing new about social media; it's just modern WoM. There is nothing new about social media; it's just modern WoM.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

It is the natural progression in the market, and the signs are already showing up that we are approaching the climb up towards the “plateau of productivity&# as Gartner calls it. This is when it starts to be fun. Nicely said, Esteban.-= Esteban Kolsky´s last blog. Things I Don’t Want to Hear Anymore in 2010 =-.

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Is Social Media Too Big For Its Britches?

Convince & Convert

We’d all be much better off if we stopped lumping everything under the social media, and instead focused more on the SPECIFIC outcomes that socialization of business can produce. 5 Primary Ways to Use Social Media If you’re focused primarily on prospective customers and building awareness there are two options: 1.