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SMS marketing is taking over

DotDigital

We’ve all had that moment – you hear your phone buzz and think it’s that all-important message you’ve been waiting for – not quite. SMS marketing has often been overlooked when searching for the best marketing communication, with many opting for email or social media marketing instead. The rise of SMS marketing.

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Achieving customer experience excellence at seven critical life cycle points

ERDM

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. The highest-ranking answer? ‘No

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Achieving customer experience excellence at seven critical life cycle points

ERDM

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). In the words of Scott Emmons, former Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. Article by Ernan Roman, President, ERDM Corp.

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30 B2B Social Media Tips for 2016

KoMarketing Associates

I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person). One of the most common things we hear from B2B companies is “our audience isn’t on social.” Great news, right!?

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

You can read more insights on enterprise customer engagement software and strategies in our post below. These tools may not have all the features for customer outreach and interaction, but you can combine them with other products in your tech stack. Free Software for Customer Engagement trScore Free Features Totango 8.2/10

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

You can read more insights on enterprise customer engagement software and strategies in our post below. These tools may not have all the features for customer outreach and interaction, but you can combine them with other products in your tech stack. Free Software for Customer Engagement trScore Free Features Totango 8.2/10

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

You can read more insights on enterprise customer engagement software and strategies in our post below. These tools may not have all the features for customer outreach and interaction, but you can combine them with other products in your tech stack. Free Software for Customer Engagement trScore Free Features Totango 8.2/10