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Marketing in 2021: The impact of blockchain on CX

ClickZ

There is scope for marketers to use blockchain to manage a secure network of loyalty programs designed to lock in new customers. Customer-centric marketing is now non-negotiable for firms wanting to hold onto their customer base and ultimately survive in a fiercely competitive market environment. billion to $4.1

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5 Trends for Customer Marketing in Today’s Experience Economy

Martech Advisor

Trend 1: Companies Are Locking in Consumers With New and Unique Mechanisms, Driving Habitual Engagement. Earning customer loyalty is more challenging than ever in this age of global competition, constant brand messaging, and nearly instant gratification, writes, Julie Bustos, Senior VP of Marketing Innovation, The Lacek Group.

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3 trends driving the Second Golden Age of Martech: ecosystems, experts, and (citizen) engineers

chiefmartech

Well, there are effectively zero barriers to entry, with cheap cloud infrastructure, free open source foundations, and a seemingly unending stream of creative new tactics and touchpoints continually emerging in marketing’s domain. ” (Ecosystems, experts, engineers — stretched a little because alliteration is always appealing.).