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Achieving customer experience excellence at seven critical life cycle points

ERDM

If the agent clicks on the avatar, a detailed dashboard with deep information about that customer is presented. In short, now is the time to shift to person-to-person (P2P) marketing. In spite of privacy concerns, customers are willing to provide deep explicit data to get improved CX. This is known as reciprocity of value.

article thumbnail

Achieving customer experience excellence at seven critical life cycle points

ERDM

If the agent clicks on the avatar, a detailed dashboard with deep information about that customer is presented. In short, now is the time to shift to person-to-person (P2P) marketing. In spite of privacy concerns, customers are willing to provide deep explicit data to get improved CX. This is known as reciprocity of value.

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What Is Web 3.0? The Future of the Internet

Single Grain

” This means that users will be able to sell their own data to advertisers while still retaining ownership and data privacy. Decentralized data networks enable various data generators to sell or trade their data without losing ownership, risking privacy or relying on intermediaries. 1) Data Privacy and Control.