Achieving customer experience excellence at seven critical life cycle points
ERDM
JANUARY 22, 2019
If the agent clicks on the avatar, a detailed dashboard with deep information about that customer is presented. In short, now is the time to shift to person-to-person (P2P) marketing. In spite of privacy concerns, customers are willing to provide deep explicit data to get improved CX. This is known as reciprocity of value.
Let's personalize your content