custom-implementation 
Buzz Marketing for Technology
JUNE 27, 2008
The story of KM so far has been, for the most part, a failure -- failure to articulate, to imagine, and to implement. And the creative people who often had the Knowledge Director thrust upon them conceived of KM as a means for increasing organizational innovation, customer satisfaction and employee retention.
Convince & Convert
SEPTEMBER 15, 2011
It’s like the whole essence is about leveling out the playing field, if you will, so that brands, businesses of all sizes literally can friend their customers and prospects. I like to think of the acronym B2C and B2B as really being more like P2P now, people to people. The more time I spend, the better off I’ll be.
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