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Achieving customer experience excellence at seven critical life cycle points

ERDM

Article by Ernan Roman Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* But these artificial labels do not work because no matter what you are selling, you are selling to a person. The highest-ranking answer? ‘No

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Achieving customer experience excellence at seven critical life cycle points

ERDM

and Scott Emmons, former Head of the Innovation Lab at Neiman Marcus Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* But these artificial labels do not work because no matter what you are selling, you are selling to a person.

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Vertical SaaS: The Future of SaaS Is in Niche Industries

Single Grain

Now, the question is: What exactly is vertical SaaS? That’s what I will talk about today. In this article, you will learn: What Is Vertical SaaS? What Is Vertical SaaS? The SaaS industry is growing rapidly: Between 2019 and 2023, the global SaaS market is forecast to be worth a staggering $60.36 Is it the future?

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