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CMS predictions: What to watch for in the year ahead

ClickZ

Portals serve with modern security, search options, chatbots, mobile and IoT capabilities, artificial intelligence and machine learning capabilities, providing service and self-service for industries as varied as manufacturing, insurance, and healthcare. Soon it will be hard to tell if our first-line support is human or robot.

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Reinventing the digital experience platform

Martech

As Tony Byrne of the Real Story Group (and a MarTech contributor) said in 2018, referencing Gartner’s Magic Quadrant for DXPs, put it: “No enterprise digital leader in her right mind would actually purchase ‘digital experience’ as a platform. ” Digital experience platform evolution.