Differentiation Funnel Advertising Peer-to-peer WOM 
EveryoneSocial
SEPTEMBER 28, 2021
Word-of-mouth marketing (WOM) is when people gain interest in your brand, product, or services through their peers’ influence. It’s technically part of the “dark funnel” where people are influenced by word-of-mouth first. The same academic study also found that highly differentiated brands earn more positive word-of-mouth.
Convince & Convert
APRIL 28, 2010
In Search of Mass Influencers In a fascinating new Forrester Research study about online peer influence, Augie Ray and Josh Bernoff determine that consumers generated more than 500 billion online impressions about products and services in 2009. Fly more miles, get priority seating on an airline. Eat 10 sandwiches, get the 11th free.
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