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30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

Word-of-mouth marketing (WOM) is when people gain interest in your brand, product, or services through their peers’ influence. It’s technically part of the “dark funnel” where people are influenced by word-of-mouth first. The same academic study also found that highly differentiated brands earn more positive word-of-mouth.

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

First blush, I'd want to differentiate between marketing to this influencers and communicating with them. First blush, I'd want to differentiate between marketing to this influencers and communicating with them. We have also found asking appropriate questions and product usage details help identify these folks.