Remove sales-opportunities
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Achieving customer experience excellence at seven critical life cycle points

ERDM

At Neiman Marcus, for example, the company had to find ways to engage with people with less effort and greater personalisation. In short, now is the time to shift to person-to-person (P2P) marketing. When the reality fails to meet expectations, they move on to find it with another company. • The highest-ranking answer? ‘No

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Achieving customer experience excellence at seven critical life cycle points

ERDM

At Neiman Marcus, for example, the company had to find ways to engage with people with less effort and greater personalisation. In short, now is the time to shift to person-to-person (P2P) marketing. When the reality fails to meet expectations, they move on to find it with another company. • The highest-ranking answer? ‘No

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30 B2B Social Media Tips for 2016

KoMarketing Associates

As social media has grown, so has the opportunity for businesses to reach customers and potential customers. I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person).