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The Ultimate B2B Marketing Glossary

Envy

Churn rate. When customers cancel subscriptions or stop buying from your company, they've churned. The Churn rate is the percentage of total customers who churn, and you'll track the churn rate to calculate overall CLTV and refine your marketing to retain these clients.

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The Critical Role of Analytics in Content Operations

ClearVoice

Cost-per-lead (CPL) : Measures how much you’re paying to generate potential customers and whether it’s cost-effective. Avg engagement rate: How actively involved your audience is with your content. Bounce rate: The percentage of visitors who leave your site after viewing only one page.

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The Anatomy of an Effective SaaS Lead Generation Strategy

Single Grain

Without a doubt, conversion rate is the most important metric when it comes to acquiring leads – but that’s not the only one you need to keep an eye on. Here are the top conversion rate metrics to monitor: Do the leads that you’re bringing on board match your ideal customer profile? What’s the churn rate?

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The Ultimate Dictionary of Marketing Terms You Should Know

Hubspot

14) Churn Rate. To calculate churn rate, take the number of customers you lost during a certain time frame, and divide that by the total number of customers you had at the very beginning of that time frame. Churn rate is a significant metric primarily for recurring revenue companies. 24) Cost-per-Lead (CPL).