article thumbnail

What’s the Difference Between an Experience and a Customer Experience?

Content Standard

Today, eMarketer projects e-commerce sales will surpass $3.5 We start out with a need, when the brand fulfills that need and meets our expectations, our mood shifts from the negative to the positive. CX] My Growing Cable Bill. Cable company. trillion by 2019. There is nothing like worrying about your children. [CX]

Cable 54
article thumbnail

What’s the Difference Between an Experience and a Customer Experience?

Content Standard

Today, eMarketer projects e-commerce sales will surpass $3.5 We start out with a need, when the brand fulfills that need and meets our expectations, our mood shifts from the negative to the positive. CX] My Growing Cable Bill. Cable company. trillion by 2019. There is nothing like worrying about your children. [CX]

Cable 45