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Achieving customer experience excellence at seven critical life cycle points

ERDM

In short, now is the time to shift to person-to-person (P2P) marketing. These interviews uncovered four universal truths of customer experience (CX): • There is a dangerous chasm between the CX fantasy of brands versus the reality that people actually experience. The highest-ranking answer? ‘No

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Achieving customer experience excellence at seven critical life cycle points

ERDM

In short, now is the time to shift to person-to-person (P2P) marketing. These interviews uncovered four universal truths of customer experience (CX): • There is a dangerous chasm between the CX fantasy of brands versus the reality that people actually experience. Article by Ernan Roman, President, ERDM Corp.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software.

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30 B2B Social Media Tips for 2016

KoMarketing Associates

I know it probably doesn’t make sense to start a B2B social media strategy post by telling you to think beyond B2B, but as Owen Fuller suggests, we must think beyond just business and think P2P (person to person). Drive People to Opt-In. “To Great news, right!? Think Beyond B2B. Steal from B2C. Ask yourself: Can people find you?

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software.

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Customer Engagement Software Pricing Guide

TrustRadius Marketing

No matter what your needs are, your goal should be to improve customer interactions while boosting customer retention and brand loyalty. If a product solves some of your pain points well you can always complement it with others. In this guide, we go over some important pricing aspects for customer engagement software.

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Recap of Social Media Day San Diego: Our thoughts and Reactions

GreenRope

B2B and B2C have something in common: they are both P2P. Short Form Video with Zach King. Many people ignore the platform but, Ron emphasized the importance LinkedIn has on your professional image and the brand you’re associated with. Your LinkedIn profile should be aligned with your brand. By Tatiana Ceresa.