Your Customers Love You, and This is Why
GreenRope
JANUARY 21, 2016
not outsourced) customer service team. Immediately after we launched it, the number of support tickets dropped by 50%, and within a few months, our churn had dropped by 60%. Conversion rates climbed through the roof. The change in the way we do business changed our conversion rates from trial to paid from 11% to 40%.
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