Achieving customer experience excellence at seven critical life cycle points
ERDM
JANUARY 22, 2019
Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). In short, now is the time to shift to person-to-person (P2P) marketing. Trust is the foundation; it opens the customer to reciprocity as a fair exchange of value. INITIAL PURCHASE.
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