2021 Marketing Predictions: What Are The Experts Expecting?
Brandpoint
DECEMBER 3, 2020
Val Geisler, Fix My Churn I really hope that 2021 is the year of the customer. What used to be marketing via repeat acquisition will now be replaced with a better focus on retention and putting a stronger value on the power of first-party data. We have *got* to put the customer front and center in everything we do as marketers.
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