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Customer calls: Using call insights en masse for better marketing

ClickZ

Historically, we’d get our insights from quantitative surveys and qualitative focus groups, often analyzed and interpreted by research companies. Diligent marketers spend time capturing these insights and adding them to their CRM, but the challenge then becomes how do we scale this process when the volume of data increases?

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Convince and Convert Blog: Social Media Strategy and Social Media.

Convince & Convert

Codify Listening & Engagement I still maintain that when the dust settles, we’ll all realize that social media is much better for customer retention than for customer acquisition. Forrester Research shows that from 2009-2014, U.S. Otherwise, good luck.

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How Communications Service Providers Can Unlock Data To Personalize Customer Experiences

Salesforce Marketing Cloud

For example, fragmented data sources due to mergers and acquisitions often mean providers don’t recognize duplicate customer listings, let alone deliver personalized offers and services. Customer relationship management (CRM) plays a natural and critical role here. Why are providers unable to personalize customer experiences?

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Enterprise pricing: How to set your enterprise SaaS pricing to increase growth

accelerate agency

Book a Consultation What is enterprise SaaS pricing? Starting out, you may be targeting SMBs, but as you grow you’re likely to need to develop enterprise pricing to suit much larger target companies. There are lots of different considerations when it comes to setting prices for enterprise-level products and services.

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