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Achieving customer experience excellence at seven critical life cycle points

ERDM

But these artificial labels do not work because no matter what you are selling, you are selling to a person. But these artificial labels do not work because no matter what you are selling, you are selling to a person. The end result is better customer service and a much more natural conversation between the customer and the agent.

article thumbnail

Achieving customer experience excellence at seven critical life cycle points

ERDM

But these artificial labels do not work because no matter what you are selling, you are selling to a person. But these artificial labels do not work because no matter what you are selling, you are selling to a person. The end result is better customer service and a much more natural conversation between the customer and the agent.