Convince and Convert Blog: Social Media Strategy and Social Media.
Convince & Convert
SEPTEMBER 21, 2010
However, many of the tools I mentioned above, Radian 6, Sysomos, etc, have a management/response component included in their workflow model. If i remember correctly they're both on a freemium model, meaning you can use them for free or pay for additional features. Each industry has its own vocabulary, its own filters and nuances.
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