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CMS predictions: What to watch for in the year ahead


Portals serve with modern security, search options, chatbots, mobile and IoT capabilities, artificial intelligence and machine learning capabilities, providing service and self-service for industries as varied as manufacturing, insurance, and healthcare. Soon it will be hard to tell if our first-line support is human or robot.

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Reinventing the digital experience platform


As Tony Byrne of the Real Story Group (and a MarTech contributor) said in 2018, referencing Gartner’s Magic Quadrant for DXPs, put it: “No enterprise digital leader in her right mind would actually purchase ‘digital experience’ as a platform. ” Digital experience platform evolution.